General Features
- Runs from any computer or mobile, no downloads needed
- Try out the entire system for free, no payment details are asked until you want to subscribe
- Small screen version available for handheld devices
- Extremely flexible, customize everything from workflow to layout
- Entirely self-service, full automation allows us to offer the service at the best price
- Intuitive, award winning user interface
- Available 24/7 via secure SSL connections
Customizable Schedule Logic
- Put time constraints on how long in advance people can book or make changes
- Set a buffer time to allow for cleaning or travel time in between appointments
- Indicate a ‘capacity’ to allow multiple appointments at the same time
- Request approval or payment, before confirming an appointment
- Customizable entry forms, with customizable drop down boxes
- Availability of one schedule can be chained to feed into another one for very complex setups
International Support
- Display web pages and e-mails in 26 different languages, end-user selectable
- Display times in multiple time zones, support for all the world’s time zones and daylight saving time areas
- Support for 24 different currencies
- Use any UTF-8 character (European, Chinese, Arabic) in e-mails and text
E-Mail Integration
- Send appointment reminders to your clients, by e-mail or SMS text message
- Confirm new or changed appointments automatically by e-mail
- Send yourself notifications of schedule changes to avoid having to check the site
- Receive a daily report of changes to your schedule in your e-mail
- Require visitors to have a valid e-mail address by sending a verification link
- Easily download e-mail addresses to a file, for example to use for direct marketing
- The text in every e-mail message can be fully customized
Appointment Management
- Fine-grained access settings to determine who can create, update or delete and within what time frame
- Appointments can repeat, with complex patterns like the 2nd Saturday every month
- Automatically keep track of changes by e-mail, daily reports or via calendar synchronization
- For places without web access create printed reports of the schedule
- Allow groups to schedule by booking multiple appointments in a slot at once
- Many actions are reversible; the trashcan retains deleted appointments
Integration with Your Site
- Use your own domain name to access the schedule, and in confirmation e-mails
- If your site has a login system you can use our API so your clients won't have to log in twice
- Hide our header and footer and upload your own logo
- Modify colors to match with the style of your site
- Put a schedule within a frame on your own site
- Gracefully redirects broken or mistyped URLs to your schedule
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Setup and Maintenance
- Easy set up wizard will choose a sensible default configuration for your situation
- Give ‘superusers’ additional access rights to do maintenance tasks
- Make changes to the schedule logic without taking your system off line
- Or, instead, disable a schedule while keeping full access yourself and showing a message to everyone else
Waiting Lists
- Waiting list queues can be maintained for each separate time slot
- Automatic placement and notification if a spot opens up
- Override the normal process with manual placement to allow overbooking
- Automatically cancel appointments when no payment is received or payment is reversed by the bank
- Optionally postpone payment until the customer gets placed from the waiting list
Customizable Layout
- Show your schedule by day, week or month or in list format
- Change colors and font size to match your own brand look and feel
- Adjust the scale and the number of hours shown per day
- Most screens, e-mails and help messages can be customized
- Advanced users can edit part of the HTML on the page
- Add your own Javascript, such as Google ads, to the page
Payment Processing
- Automatically process credit cards through PayPal and view the payment status for each appointment
- Capture credit card information on our secure server if you want to do your own credit card processing
- Manually process checks or bank transfers and e-mail payment confirmations from the site
- 24 different currencies supported, show customizable payment instruction pages
- Automatically reinstate expired appointments when payment takes a long time to come in
- Sell products through your own integrated shop
- Advanced price rules let you give time dependent discounts, set seasonal prices or happy hour prices
- Create electronic coupons that automatically apply discounts
- Accept single-use coupons as payment, for example, you can upload Groupon vouchers
Customer Management
- Limit access to your schedule in a variety of ways, including IP filtering and e-mail address verification
- View customer history, or upcoming activity
- Make changes on behalf of a customer to facilitate appointments that come in by phone or mail
- Block and unblock customers, easily detect abuse and revert it
- Import from a file to quickly set up user names and passwords that you may already have
- Add supervisor fields that can only be edited by authorized staff
Data Import and Export
- Automatically publish schedules to Outlook, Apple iCal and Google Calendar
- Automatically retrieve your free/busy information from Google Calendar
- Import and export data via standard protocols such as vCard, iCal, XML, Excel and CSV
- Export information in a variety of formats, for example to create a mailing list
- Export appointment information to Excel, for example to calculate utilization
- Custom drop down menus in forms can contain product codes for easy back-end integration
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