This page provides information for resellers who want to offer the rebranded SuperSaaS reservation system to their clients as part of their own portfolio.
The documentation assumes you want to handle the initial set up of the account for your customer as well as billing and customer service, and possibly additional services. If you merely want to attract customers and let us handle the customer service and billing, then that’s fine too, please look at the affiliate program in that case.
A reseller typically has one account for himself (this can be a free account) and one additional account for each of his customers. This allows you to give your customers administrator access to their client accounts. The customer can safely do things like change the password or account name; the reseller will still have access to the account via his reseller dashboard. In the case where you do not intend to give your client administrative access there is no need to create separate accounts, however there is no automated process to separate into multiple accounts at a later stage.
You can convert a regular SuperSaaS account to a reseller account through the link below. Once you convert an account to a reseller account it will gain an extra link “Partner Dashboard” in the main menu on the right hand side. The partner dashboard allows you to create new client accounts and log into existing client accounts. You can also use the partner dashboard to convert a regular account you created earlier into a client account (or vice versa).
A client account, once created from your partner dashboard, differs from a regular account in a few important ways:
Note that the main reseller account itself does not have the distinction between administrator and reseller roles, this only applies to client accounts of the reseller.
When you log into an account all windows of your browser will start to behave according to the role you logged in as. If you want to quickly switch between what your client sees and the reseller login where you can make changes then it is advisable to use a second browser. For example, you could be logged in as reseller with Firefox and use Internet Explorer to check what you client will see. This avoids the need to repeatedly log out and log in again to switch roles.
The moment an account becomes part of a reseller account all references to SuperSaaS are hidden from the site automatically. There are a few additional things you may want to change yourself:
All these things can be changed from the “Layout Settings” screen; the tutorial section has detailed instruction for changing the domain name and favicon. Note that settings that can lead to references of SuperSaaS being displayed are only available when logged in as reseller so the client cannot change those by himself.
Once set up, you can give the custom domain to your client. There is no need to give a full URL to a schedule because if you enter just the domain a list of schedules will be displayed (or if there is just one you will be redirected to it). If you want to direct someone straight to the admin interface without going through a schedule list first you can give him the URL to the dashboard like this www.example.com/dashboard.
The support information on the client account is shown to the end-users of the customer, but if the customer himself clicks help in his role as administrator he will be shown the support information from your reseller account. So you would want to set your own contact information on the “Layout Settings” page of your reseller account.
When client accounts are first created they will be “free” accounts, with the corresponding limit of 50 appointments. You can have as many free client accounts as needed for demonstration purposes. You can delete a client account if you no longer need it from its "Subscription status" screen. On your partner screen you can also disconnect a client account to become a regular account again, in case you want to transfer ownership to someone else. With the green arrow in the top right corner of the tabel on your partner dashboard you can download information about your client accounts to an Excel or CSV file to use in your own administration.
Free accounts will show a "Start free trial" button which changes the free account into an unlimited trial account for the next 7 days. This means it behaves as if it is has a subscription and allows you to show the account to a potential customer with no advertisements, the syncing options enabled, and no limits on the number of appointments. After the free trial the account just reverts back to the free version unless a subscription has been purchased in the mean time. The button can only be clicked once per account.
When your client wants to start using the paid service the reseller pays SuperSaaS in the same way a regular user would pay for the service, albeit at the reduced price. How the reseller invoices his clients for their use is up to him. The reseller can set his own price, of course, whether it be fixed or monthly recurring, and there is no need to follow the division in packages that SuperSaaS uses.
When a client exceeds the limits of his current subscription a notification will be sent to the administrator address on the reseller’s behalf, with a cc to the reseller so he understands what is happening. When you are signed in as reseller you can sign up for any of the regular subscription packages. Note that you have to be logged in as reseller to change the subscription.