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Cafeteria Management - Brands | WebSMARTT

STATEMENT OF WORK - START OF YEAR (SOY)

Start of Year Service Summary

The purpose of the Start of Year (SOY) service is to get the WebSMARTT/WinSNAP system ready for the beginning of the new school year. This includes importing new students from your student information system, updating prices, and setting up replication between Server and Sites. We use WebEx® remote connectivity software to perform this work. The district must allow access to ALL computers/servers on which SOY will be performed. This includes, but is not limited to, the Database Server, WebServer, CO Workstation and any site computer(s) needed. SOY Technician must have appropriate permissions to complete all tasks.
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Project Scope

This Statement of Work covers the following activities and deliverables.

  • SOY technician will call district appointed contact to gain remote access to computer/server.
  • A technician will transfer required tools and utilities via WebEx®
  • A technician will update default expiration date for Meal Applications 
  • A technician will verify the Income Guidelines were updated during End of Year process
  • A technician will modify attendance factor for sites as requested by district
  • A technician will update the CEO/CEP Multiplier/DC(Directly Certified) Percentage for CEO Sites
  • A technician will modify meal prices as requested by the district.
  • A technician will modify Point of Sale - Sales Items as requested by the district.
  • A technician will modify Site Credit Limit and Low Balance Warnings as requested by the district.
  • A technician will update Back of House information including master purchase orders.
  • A technician will assist with initial import for the new school year.
  • A technician will run the DC Import (file must be properly formatted for the wizard).
  • A technician will run SOY script
  • A technician will set up Publication and create Replication for sites
  • A technician will enable any WebSMARTT/WinSNAP scheduled tasks (especially import task).
  • Technician will perform SOY for mySchoolBucks / myLunchMoney
  • Once work is completed
    -The appointed contact will be notified via email
    -The billing process will be initiated.
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Schedule

Task Performed When:
  • The SOY Project is considered open
  • When we receive the Questionnaire form completed
  • The SOY service begins
  • On the date and time chosen from the previous schedule
  • The SOY service is completed
  • HSS Technician notifies customer via email
  • The SOY service is billed
  • Upon completion of work

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Key Assumptions

This agreement is based on the following assumptions. 

This Statement of Work was reviewed
The End of Year Process has been completed
The WebSMARTT/WinSNAP Questionnaire will be completed and submitted
SOY technician will be granted remote access to the necessary computers / servers
SOY technician will have adequate permissions to restore the SQL database if necessary 
Site computers must be up and available for connectivity to start replication
District has completed a backup prior to beginning of process and saved in alternate location 
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If you have any questions please call 800.256.8224