If it's your first time booking torch time, please contact us at email@example.com to get your password for registration and access to our booking app.
If you have to reschedule your torch time, don't cancel and re-book. Just open up the reservation and change the date/time.
If you have to cancel, do so at least 48 hrs in advance. Cancellations less than 48 hrs in advance must be made by an administrator. email firstname.lastname@example.org. Please note that you will be charged for torch time cancelled less than 48 hrs in advance if the reason for cancellation is a non-emergency.
If your torch time is for longer than you originally booked (because the time slot after yours in available) please email email@example.com with details. You will receive and invoice for the extra time rented.
The last 5 minutes of your torch time are for cleaning up so the space will be ready for the next torch time slot. Thank you!