If you have to reschedule your torch time, don't cancel and re-book. Just open up the reservation and change the date/time.
If you have to cancel, do so at least 48 hrs in advance. Cancellations less than 48 hrs in advance must be made by an administrator. email email@example.com. Please note that you will be charged for torch time cancelled less than 48 hrs in advance if the reason for cancellation is a non-emergency.
If your torch time is for longer than you originally booked (because the time slot after yours in available) please email firstname.lastname@example.org with details. You will receive and invoice for the extra time rented.
The last 5 minutes of your torch time are for cleaning up so the space will be ready for the next torch time slot. Thank you!