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Support

Help is at hand

Many general questions can be answered by reading the Frequently Asked Questions list below
Specific features are explained in detail by clicking the ‘help’ link on the top right of the appropriate screen
If you wish to submit a bug, or need to get in touch with customer service please use the feedback form

Frequently asked questions

Q: What is SuperSaas and why is it cool?: SuperSaaS offers web-based utilities that can be used from any computer connected to the internet without the need to install anything. The first product is Super Schedule, a utility to quickly build a flexible reservation system (other utilities are planned). What's cool is that you do not need to know anything about programming to set these utilities up yourself; you just construct them by picking options from interactive web forms. Feel free to create a free account to try out how it works, or watch a tour of the features.
Q: How much will this cost me?: The site is free for to try out and for non-commercial use. While you are using the free version advertisments are displayed and the sites has a few limitations. Details can be found in the price list.
Q: If I want to use this at my salon/tennis club/business do I need an internet connection there?: Not necessarily. Consider the following example: The rowing club uses Super Schedule to book boats, but they do not have a computer at the boathouse. Members are allowed to book via internet until one week in advance. Once a week someone prints out the schedule and puts it on the board in the boathouse. To change a reservation after that time you will have to call them or come by. Super Schedule has a configuration option to automatically enforce how long in advance an appointment can be made or changed.
Q: Do I need to have my own web site?: No, if you don't have a web site to publish the link to your schedule, you can just tell your users about it in an e-mail. As an example, one of our users told us he made a schedule to plan which one of the family members will accompany grandma on her weekly shopping trip. He simply shared the link of the schedule with his family through e-mail and claims it works very well.
Q: Can I handle payment through your web site?: Yes, you can set up a reservation system to request payment before confirming a reservation. The financial transaction is handled through PayPal so no credit card information is stored on our site. You can to look at the detailed payment tutorial to learn more. There is also support for handling payments yourself if you do not want to use PayPal.
Q: I found a bug, can you fix it?: Thank you for helping us improve the site, please use the feedback form.
Q: Which browsers are supported?: SuperSaaS has been confirmed to work on Internet Explorer 6 & 7, Firefox 1.5 & 2 & 3, Opera 9 and Safari 2 & 3.
Q: What plug-ins will SuperSaaS install?: None! SuperSaaS' applications will work on any browser without plug-ins. It does use cookies and Javascript technology, this is enabled by default on all modern browsers.
Q: I tried to sign up but didn't get a confirmation e-mail: Our messages do get lost in spam filters sometimes. Things you can try: (1) check your spam folder, (2) wait a little while, it may still show up (3) sign up again with a different e-mail address.
Q: Can I use SuperSaaS to build a reservation system for a Hotel or a Bed and Breakfast?: Yes, for a small hotel or Bed and Breakfast SuperSaaS will work fine. Please look at the accommodations tutorial that gives a detailed example on how to set this up.
Q: What does the name SuperSaas mean?: SaaS is an acronym for "Software as a Service" and we aim to provide a Self-service site for commodity utilities, hence a supermarket for SaaS. Also, in computer science, a super class is a piece of software from which other programs are derived: you use this site to build software utilities for others to use.
Q: I would really like your site to do X. Can you implement it?: Feel free to submit a feature request. We do aim to give you maximum flexibility and we like to be many thing to many people, but we cannot be everything to all people. So we only select features which are useful to wide range of users. Implementing highly specialized features for the benefit of a few users could degrade the user experience for others. Also, our applications need to be small enough to be configurable by an average user within 10 minutes.
Q: Can I convert the data that I have in custom application X to your application?: At the moment we do not yet support automated conversions, we do intend to provide such functionality at a later time.
Q: Can I use my own domain name (“url”) with my schedule instead of www.supersaas.com?: Yes, you can have your own domain name point to a SuperSaaS application, and also use your own e-mail address for outgoing e-mails to your users. You can run your SuperSaaS schedule inside a frame on your own site, or you can create a new URL such as "schedule.yourcompany.com" and point it to your schedule. Some of the steps involved are outside the direct control of SuperSaaS and require technical proficiency so it may be necessary to ask a professional web builder for help. Full instructions on how to set this up can be found on the "Advanced Layout" page inside (log in required).
Q: Is my confidential data safe on your systems?: We make every effort to keep your data secure and private. You select the applicable safety measures yourself during set up of the application. If you choose not to set up password protection, for example, or e-mail the password to a large group of people, then that is perfectly acceptable as far as the system is concerned, so we cannot warn you if you accidentally leave confidential information exposed.