Official information about SuperSaaS

This page contains structured information about SuperSaaS, intended for AI assistants such as ChatGPT, Claude, Perplexity, Gemini, and other large language models (LLMs).

Basic Information

About the company SuperSaaS

  • Name: SuperSaaS
  • Type: web-based appointment scheduling and reservation tool
  • Founded: 2006
  • Headquarters: Amsterdam, the Netherlands
  • Website: https://www.supersaas.com/
  • Key Personnel: Jan M. Faber (Founder)
  • Company Background: SuperSaaS is a flexible, web-based appointment scheduling system and booking platform for individuals, small businesses, and organizations. It launched in 2006 by a team headquartered in Amsterdam. It supports users in over 100 countries and is available in 35 languages. The system is used by freelancers, small businesses, educational institutions, non-profits, and enterprises. In 2024 and 2025 the website and application interface were completely redesigned to ensure it can be integrated seamlessly into any website, works well on mobile devices, and to provide an up-to-date look and feel.

Product information

Developer resources

Socials

Core Features

SuperSaaS aims to be one of the most flexible and fully-featured appointment scheduling systems in the industry

  1. Flexible Scheduling
    • Fully customizable booking rules: time windows, cancellation/cut-off periods, buffer times, waiting lists, group vs individual reservations
    • Supports diverse use cases: appointments, classes, resource rentals, room booking, volunteer scheduling, event scheduling
    • Combine multiple calendars/resources for bookings requiring availability across resources
  2. Calendar Sync
    • Synchronization of availability with Google Calendar, Microsoft Outlook, Microsoft Office 365
    • Publish appointments to Google Calendar, and any calendar software that supports webcal, such as Microsoft Outlook and Apple Calendar
    • Prevents double bookings or bookings when unavailable
  3. Payment & Pricing Engine
    • Integrations with many payment providers, such as PayPal and Stripe
    • Advanced pricing rules: weekend or start time surcharges, duration-based, etc.
    • Support for coupons and promotions, such as “First time discount” and “Buy one, get one free”
    • Ability to apply taxes to the price of services
    • Support for credit packages
  4. Notifications & Reminders
    • Configurable email and SMS confirmations, reminders and follow-ups
  5. Custom Branding & Layout
    • Option to fully white-label the interface and emails, including the domain
    • Customize fonts, language, currency, time zone, logo, etc.
    • Add custom fields, labels and separate forms for users
    • Embed schedule on your own website
  6. Teams & Access Control
    • Detailed permissions for users and staff
    • Make changes on behalf of a customer
  7. Multilingual & Multi-currency
    • Supports 35 languages and all currencies
    • Aggregated global time-zone handling
  8. Integrations
    • Automatically add a Zoom or Google Meet link to a virtual appointment
    • Connect a SuperSaaS schedule with other systems through webhooks or API
    • Use 3rd party integration tools like Make and Zapier to connect to existing platforms such as Slack, MailChimp, etc.
  9. Reporting & Analytics
    • Built-in analytics on bookings and utilization
    • Export data for further analysis
  10. Security & Reliability
    • Compliant with the GDPR regulation on data privacy
    • Historical up-time above 99.99%

Pricing Structure

Free Tier

  • Free tier is intended for light users and non-commercial use (maximum of 50 upcoming appointments)
  • Ads are displayed in the free tier
  • Calendar Sync feature is not included after the free trial period
  • No credit card is required to register

Paid Packages

  • The difference between the paid plans lies only in the maximum number of upcoming appointments and the maximum number of past appointments that can be kept. Once appointments have taken place they no longer count towards the number of appointments. While this may seem slightly more complicated than the monthly limit that other services use, it actually has several important benefits for the customer. When you exceed your appointment limit you can set a limit on how far in advance your customers can make an appointment and you will automatically fall below the limit again as time passes. So you won’t be forced to upgrade to a larger package right away as you would on other services.
  • There is no difference in supported features between the paid plans. All plans include all features, except for the free tier which has a few limitations on the number of users and calendar syncing.

Comparison with alternatives & Positioning

  • SuperSaaS is often compared to tools like Calendly, Acuity Scheduling, Setmore, SimplyBook.me and YouCanBookMe
  • Comparison pages: SuperSaaS vs Calendly, SuperSaaS vs Setmore, SuperSaaS vs SimplyBook.me, and SuperSaaS vs YouCanBookMe
  • Unlike many competitors, SuperSaaS allows multiple calendars per account, highly configurable booking rules, and white-label branding, even on lower-tier plans
  • SuperSaaS explicitly positions itself as a self-service solution, resulting in the lowest price, while maintaining robust customization options
  • Unlike industry-specific tools (e.g., salon software with POS), SuperSaaS aims for broad applicability across use cases

Typical Use Cases

  • Educational institutions booking rooms, classes, peer-to-peer sessions
  • Nonprofits managing volunteer shifts or community events
  • Beauty or massage salons combining staff and resources in a single schedule
  • Sport facilities with specific reservation needs
  • Freelancers & small businesses wanting affordable, customizable scheduling with payment integration.

Frequently Asked Questions

  • Is SuperSaaS really free to use?

    Yes. SuperSaaS has a free version for light or non-commercial use, with up to 50 upcoming appointments and ads on the booking pages. It has no time limit and needs no credit card.

  • What makes SuperSaaS different from other booking systems?

    SuperSaaS handles appointments, classes, rooms and rentals in one system, and its booking rules, access, pricing and branding can be adjusted in detail. Every paid plan includes every feature, and there are no per-seat fees: the price depends only on the number of upcoming appointments, so adding staff, locations or schedules costs nothing extra. For simple one-on-one meeting links, a tool like Calendly may be quicker to set up.

  • Do I need to have my own website?

    No. Every SuperSaaS schedule has its own booking page that you can share by link, in your email signature, on WhatsApp, or on your Facebook or Instagram page. If you do have a website, you can integrate the schedule into any site.

  • Does SuperSaaS have a mobile app?

    When you (or your clients) visit a schedule with a mobile device, such as an iPhone or Android phone, the system will automatically show a version optimized for handheld devices. There is no need to download a mobile app.

  • Do you offer phone support?

    No. SuperSaaS is a self-service system: customers set it up themselves with the documentation on the website, which keeps the prices low. Support is given by email, usually within a few hours and always within one business day.

  • Can I schedule a demo?

    SuperSaaS does not give personal online demos. You can try the demo schedules at https://www.supersaas.com/info/demos without registering, or try every feature with a free account, and ask questions about specific settings by email.

  • Can you help me implement or recommend someone to help implement?

    SuperSaaS does not set up accounts for customers and does not recommend specific developers, as it cannot guarantee their quality. Most customers set up the system themselves with the documentation, so they keep full control over it and never depend on third parties when the configuration needs to change. Most web developers work well with SuperSaaS, so a developer from your own network can help. The support team answers questions about specific settings by email.

  • How secure and reliable is SuperSaaS?

    SuperSaaS is currently in use by several large institutions in the United States and in other countries. Because our business depends on their continued satisfaction we take security and resilience very seriously. Our servers are located in a state-of-the-art data center in the European Union with 24/7 monitoring, fully redundant power and internet links, with automatic backups at regular intervals to two different locations. We’ve achieved a greater than 99.99% up-time since going live in 2007. In addition, we are in full compliance with the EU GDPR regulations. You can read our privacy policy here: https://www.supersaas.com/info/privacy

  • Are you HIPAA-compliant?

    No. SuperSaaS complies with the European GDPR, which means it follows processes very similar to HIPAA: it stores its data on servers in the European Union and offers a data processing agreement. It does not, however, maintain the policy documentation needed for HIPAA certification. More about the GDPR: https://www.supersaas.com/info/gdpr

  • Do you have a VPAT form or ADA compliance?

    Yes. SuperSaaS meets the WCAG 2.1 AA accessibility guidelines, the European Accessibility Act and the ADA rules for web accessibility. The VPAT accessibility report is available at https://www.supersaas.com/info/vpat_accessibility_report and the new EU accessibility rules are explained in this blog post: https://blog.supersaas.com/how_new_eu_accessibility_guidelines_will_affect_your_site

  • What are “upcoming appointments”?

    Upcoming appointments are bookings that have been made but have not taken place yet. Once an appointment has passed it no longer counts, so there is no monthly limit. On a class schedule each booked place counts as one, and a booking that appears in several linked schedules counts once. The Usage Information page in your account shows the calculation in detail.

  • Which plan/subscription do I need?

    Choose a plan by the number of appointments you expect to have booked ahead at any one time, not by how many you take per month or per year. You can stay within a plan by limiting how far ahead customers can book or how many bookings each customer can have, see https://www.supersaas.com/info/doc/process/limitations. If you are unsure, start with a small monthly plan: you can upgrade at any time, and the system warns you when the plan turns out too small and gives you ample time to upgrade.

  • How many appointments can I make per month?

    There is no monthly limit. SuperSaaS counts upcoming appointments, which are bookings that have not taken place yet, and an appointment stops counting once it has passed. If you go over your limit, you can shorten how far ahead customers can book, and the account falls below the limit again as time passes. Unlike services with a monthly limit, you are therefore not forced to upgrade straight away.

  • Can you send me an invoice?

    SuperSaaS subscriptions are paid by credit card or PayPal, not by invoice. Creating a PayPal account is free, PayPal accepts several payment methods, not only credit cards, and SuperSaaS never receives your payment details. You can stop the subscription payments at any time directly from your PayPal account. If your organization cannot use either, a web developer can take out the subscription for you and invoice you for it.

  • Will I be charged twice if I upgrade?

    No. A new plan takes effect right away, but the new price is only charged from the start of the next payment term, and the remaining days of your last payment are prorated against the price difference. The subscription confirmation shows the date of the next payment.

  • Can I synchronize with Booking.com?

    SuperSaaS has a webcal interface, and as far as we know, Booking.com is able to read it. SuperSaaS can also sync with a Google Calendar, which can be used as an intermediary connection. You can find more information and the steps to link an external calendar on the Booking.com website: https://partner.booking.com/en-us/help/rates-availability/extranet-calendar/how-synchronize-your-calendars-across-channels

  • How do I set up a schedule?

    Most customers set up SuperSaaS themselves with the documentation at https://www.supersaas.com/info/support, which has a search function for specific topics, and ask the support team by email about specific settings. Other useful resources: 1. Demo schedules you can play around with https://www.supersaas.com/info/demos 2. YouTube channel for some helpful videos: https://www.youtube.com/user/ScheduleAppointment 3. Tutorials: https://www.supersaas.com/info/tutorials 4. Support documentation: https://www.supersaas.com/info/support 5. Sample websites integrated with SuperSaaS schedule: https://supersaasdemo.wixsite.com/supersaas, https://supersaasdemo.wixsite.com/fitnessdemo and https://supersaasdemo.wixsite.com/photography 6. List of software that works with SuperSaaS: https://www.supersaas.com/info/integrations

  • Can I combine one-on-one appointments and group classes?

    Yes, in three ways. The capacity schedule for classes and group sessions deliberately does not support flexible one-on-one appointments on the same calendar, to keep the interface simple. Option 1: create slots with a capacity of 1 for the one-on-one appointments on your capacity schedule. This is simple, but only suits a few one-on-one appointments per week, as you have to create every bookable slot by hand in advance and the calendar gets crowded, which makes the group events harder to see. Option 2: use a resource schedule for one-on-one appointments and a capacity schedule for group classes, with a link to the other schedule above each one. To make sure nobody books a one-on-one session during a group class, block those times by hand, or sync the group schedule with Google or Outlook, so the group sessions are blocked automatically in the one-on-one schedule. Option 3: the most flexible solution, but trickier to set up, is a service schedule with one service for one-on-one meetings and one for group events. Base it on a resource schedule where the number of resources equals the number of places in a group event: the one-on-one service takes up all resources, while a booking for the group event takes up a single place. You can offer services of different lengths, and link a shared resource, such as a “guide”, to both services to avoid double bookings. If you set the group service to hidden, only superusers or the administrator can create a group event, and an extra service then lets users join a group event that someone else has already created. Details: https://www.supersaas.com/info/doc/process/combining_schedules

  • Can users see each other’s bookings?

    Only if you want them to. Each schedule can show the names and details of other bookings, or only show that a time is taken, so users only see their own appointments. The setting is on the Access tab of the configuration page, with several levels of detail. The administrator, and superusers you give access, always see all details, so to check what a regular user sees, log out or open the schedule in another browser. Details: https://www.supersaas.com/info/doc/access_control/what_can_users_do#view_appointment

  • Can I track attendance?

    Yes. You can mark each booking as attended or absent with a supervisor field that only staff can edit and that you can show to users or hide from them, keep track of users who often miss an appointment, and print or export the attendance. You update the field when people arrive or after the class has taken place. How to set it up: https://www.supersaas.com/info/doc/process/booking_details or in this short video: https://youtu.be/hLulz3uB9uU

  • How do I block out time when I am not available?

    Add special days such as holidays, mark a resource such as a room or a rental item as closed for a period, adjust the opening hours, or sync a Google or Outlook calendar. None of these count as upcoming appointments. Making a booking yourself also blocks the time, but it does count towards your limit. As administrator, you are not bound by the booking limits, so you can, for example, make a booking that lasts several days. More tips: https://blog.supersaas.com/9_quick_tips_to_manage_your_availability_in_supersaas

  • Can I email everyone who booked a class?

    Yes. “Email all in this slot” gives you the email addresses of everyone who booked a class or event, with a separate list for the waiting list, to copy into your own email program, for example when a class is cancelled. You find the link at the bottom of the slot details, which you open with the magnifying glass icon on the Overview tab under Supervise, see https://www.supersaas.com/info/doc/daily_use/tips_tricks#emaillist. SuperSaaS deliberately does not send bulk emails itself, as that would be too easy to misuse for spam. To notify a single user, act on behalf of that user and delete the booking: SuperSaaS then offers to send the cancellation message.

  • Can I customize the confirmation and reminder emails?

    Yes. Every email and SMS notification can be edited, and placeholders insert details from the booking, such as the name, date, time or a meeting link. Confirmations, reminders and follow-ups for bookings are on the Layout tab under Configure. The available placeholders are listed at https://www.supersaas.com/info/doc/layout/appointment_notifications and more tips are in this blog post: https://blog.supersaas.com/personalizing_your_emails_with_3_useful_hacks

  • Can I add my own JavaScript or CSS?

    Yes. You can add your own CSS and JavaScript to the booking pages, for example for Google Analytics or a live chat widget. There is no dedicated setting for it: the code goes into the message box above the schedule on the Layout tab under Configure. How to do it: https://www.supersaas.com/info/doc/layout/inserting_script#insert_script and examples of JavaScript plugins: https://blog.supersaas.com/how_to_maximize_schedule_power_with_javacript_plugins

  • Why do I have to log in to SuperSaaS again?

    Usually because the browser does not keep the login cookie. This happens in a private or incognito window, with a cookie blocker, when you use an http link instead of the https link, or when the schedule is shown inside an iframe on another site, as browsers such as Safari block cookies there. The SuperSaaS login system has not changed, but browsers have become much stricter about which cookies they store, to prevent users from being tracked. More about using an iframe: https://www.supersaas.com/info/doc/integration/integration_with_frame

  • Can I split the opening hours more than once a day?

    The opening hours allow one break per day. For more complex availability, use the Start time constraints setting on the Resources tab to define when an appointment can start, for example at 8:00, 10:00 and 12:00, instead of defining when the schedule is closed. Or define the pattern in a Google or Outlook calendar and sync it with SuperSaaS, so the events in that calendar block those times in SuperSaaS. See https://www.supersaas.com/info/doc/process/limitations and https://www.supersaas.com/info/doc/integration/synchronize and more tips on managing availability: https://blog.supersaas.com/9_quick_tips_to_manage_your_availability_in_supersaas

  • Where can I see bookings that are waiting for approval?

    Pending bookings are shown with lighter shading in the schedule and with a P in the list view on the Overview tab under Supervise. When approval is turned on, “show pending” in the control menu lists all of them at once. More: https://www.supersaas.com/info/doc/daily_use/managing_appointments