Question 1

Is SuperSaaS really free to use?

Accepted Answer

Yes, SuperSaaS offers a free tier designed for light or non-commercial use. It supports up to 50 upcoming appointments and includes ads.

Question 2

What makes SuperSaaS different from other booking systems?

Accepted Answer

SuperSaaS stands out for its extreme flexibility while still being affordable. It allows detailed control over scheduling rules, access, pricing, and branding, making it suitable for a wide range of use cases.

Question 3

Do I need to have my own website?

Accepted Answer

SuperSaaS can be integrated seamlessly into any site. If you don’t have a website (yet), you can also use the link to a SuperSaaS schedule directly — add it to your email signature, share it via WhatsApp, or put it on your Facebook or Instagram page.

Question 4

Does SuperSaaS have a mobile app?

Accepted Answer

When you (or your clients) visit a schedule with a mobile device, such as an iPhone or Android phone, the system will automatically show a version optimized for handheld devices. There is no need to download a mobile app.

Question 5

Do you offer phone support?

Accepted Answer

SuperSaaS is a self-service system, which means that all of our clients set up their own system with the use of the extensive documentation on our website. For this reason we do not offer phone support. However, we do provide online support via e-mail in case you have questions about specific system settings. This also ensures we can keep our prices as low as possible. If you have questions about specific settings, I would be more than happy to assist you via email.

Question 6

Can I schedule a demo?

Accepted Answer

Thank you for your interest in SuperSaaS. We do not provide online demos. SuperSaaS is a self-service system, which means that all of our clients set up their own system with the use of the extensive documentation on our website. This also ensures we can keep our prices as low as possible. We do provide online support via e-mail in case you have questions about specific system settings. This page contains a few demo schedules you can play around with https://www.supersaas.com/info/demos However, we would encourage you to try out all features of the system with a free account.

Question 7

Can you help me implement or recommend someone to help implement?

Accepted Answer

SuperSaaS is a self-service system which means that all of our clients set up their own system, with the use of the documentation on our website. We do not set up the software for anyone; this way we can keep our prices as low as possible. An additional benefit for customers is that they always have full control over their system, and they never need to rely on third-party support when the configuration needs to be changed. We do provide online support via e-mail in case you have questions about specific (technical) system settings. We know from experience that most web developers work very well with SuperSaaS. So if you would like help setting up, we would recommend working with a trusted developer from your own network. As we cannot guarantee quality, we prefer not to endorse anyone.

Question 8

How secure and reliable is SuperSaaS?

Accepted Answer

SuperSaaS is currently in use by several large institutions in the United States and in other countries. Because our business depends on their continued satisfaction we take security and resilience very seriously. Our servers are located in a state-of-the-art data center in the European Union with 24/7 monitoring, fully redundant power and internet links, with automatic backups at regular intervals to two different locations. We’ve achieved a greater than 99.99% up-time since going live in 2007. In addition, we are in full compliance with the EU GDPR regulations. You can read our privacy policy here: https://www.supersaas.com/info/privacy

Question 9

Are you HIPAA-compliant?

Accepted Answer

SuperSaaS is in full compliance with the GDPR rules, a European equivalent. You can find more information about this here: https://www.supersaas.com/info/gdpr
	Although following the GDPR means that we follow processes very similar to HIPAA, we do not maintain the specific policy documentation requirements needed for HIPAA compliance certification at this time.

Question 10

Do you have a VPAT form or ADA compliance?

Accepted Answer

We are in compliance with the new ADA rules; you can find more information in our blog post here: https://blog.supersaas.com/how_new_eu_accessibility_guidelines_will_affect_your_site. If you’re looking for the VPAT form, you can find the details here: https://www.supersaas.com/info/vpat_accessibility_report

Question 11

What are "upcoming appointments"?

Accepted Answer

The number of upcoming appointments refers to the number of active bookings in the system: reservations that have already been booked but have not taken place yet. Once a reservation slot has passed, it will no longer count. The Usage Information page on your dashboard displays the calculation in detail.

Question 12

Which plan/subscription do I need?

Accepted Answer

To select the plan best suited to your needs, you would want to estimate the number of upcoming bookings you expect to have in your account at any point. The number of upcoming appointments refers to the number of active bookings in the system: reservations that have already been booked but have not taken place yet. Once a reservation slot has passed, it will not count anymore. There is no limit per month or per year. You can manage the total number of upcoming bookings in your account by setting restrictions, for example the maximum number of future reservations a user can have, a certain time frame in which they can book, etc. You can read more about these options at https://www.supersaas.com/info/doc/process/limitations
	If you’re not quite sure which package you need, I would suggest starting off with a small monthly subscription; you can easily upgrade at a later stage if necessary. The system always gives a warning if the package turns out to be too small, and will give ample time to upgrade.

Question 13

How many appointments can I make per month?

Accepted Answer

The number of upcoming appointments refers to the number of active bookings in the system: reservations that have already been booked but have not taken place yet. Once the date passes it no longer counts towards your total. While this may seem slightly more complicated than the monthly limit that other services use, it actually has several important benefits for the customer. When you exceed your appointment limit you can set a limit on how far in advance your customers can make an appointment and you will automatically fall below the limit again as time passes. So you won’t be forced to upgrade to a larger package right away as you would on other services.

Question 14

Can you send me an invoice?

Accepted Answer

We can only process payments via credit card or through PayPal. If a credit card is not an option for you, PayPal could be a good alternative: creating an account is free and PayPal accepts several different payment forms, not just credit cards. The advantage of using PayPal is that you do not have to give us any of your payment details and you can stop the subscription payments to us at any time directly from your PayPal account. If your organization does not allow PayPal to be
	used then perhaps a solution could be to get a web developer to get a subscription on your behalf, and invoice you for that service. From experience, we know that most developers work really well with SuperSaaS.

Question 15

I want to upgrade but I don’t want to be double-charged

Accepted Answer

You can adjust your subscription at any time. The system will switch your account to the new subscription package right away, however, you will not be charged the new price until the start of the next payment term. The system will prorate the remaining days of your last payment with the price difference. You can verify that the subscription confirmation will list a "Date of next payment" sometime into the future.

Question 16

How can I to stay logged into SuperSaaS without logging out?

Accepted Answer

The SuperSaaS login system has not changed recently. Browsers have become much stricter about which cookies they store to prevent users from being tracked inadvertently. As a result, you may have to log in again. A few things to check: 1. Make sure your browser is not in “Private” or “Incognito” mode. 2. Make sure you use the https link to SuperSaaS, cookies are no longer stored on an http link. You can save the https link in your bookmarks to prevent this. 3. Make sure no cookie blockers are installed that block the cookies from SuperSaaS. 4. Make sure you do not access our site via a so-called iframe from another site.

Question 17

Can I synchronize with Booking.com?

Accepted Answer

SuperSaaS has a webcal interface, and as far as we know, Booking.com is able to read it. In addition, we can also synchronize with a Google Calendar, which could be used as an intermediary connection. You can find more information and the steps to link an external calendar on the Booking.com website: https://partner.booking.com/en/help/rates-availability/extranet-calendar/how-can-i-connect-my-bookingcom-calendar

Question 18

How do I set up a schedule?

Accepted Answer

Our documentation page will help you to adjust the system settings to fit your needs: https://www.supersaas.com/info/support You can use the Google search function on the support page to search for specific topics or features. If you have any remaining questions about specific settings, do not hesitate to send us another email. Some additional resources you may find useful to learn more about SuperSaaS:
	1. Demo schedules you can play around with https://www.supersaas.com/info/demos
	2. YouTube channel for some helpful videos: https://www.youtube.com/user/ScheduleAppointment
	3. Tutorials: https://www.supersaas.com/info/tutorials
	4. Support documentation: https://www.supersaas.com/info/support
	5. Sample websites integrated with SuperSaaS schedule: https://supersaasdemo.wixsite.com/supersaas, https://supersaasdemo.wixsite.com/fitnessdemo and https://supersaasdemo.wixsite.com/photography
	6. List of software that works with SuperSaaS: https://www.supersaas.com/info/integrations

Question 19

Can I combine one-on-one and group scheduling (can I combine the capacity schedule)?

Accepted Answer

Many of our customers provide both one-on-one appointments and group classes. Naturally, people often ask how to manage both in the same schedule. The schedule type for group scheduling, called a "capacity" calendar, is designed specifically for classes and group sessions. However, it doesn’t support flexible one-on-one appointments on the same calendar. This was a deliberate choice to keep the interface simple and easy to use.
	There are, however, several other ways to handle both types of bookings, each with its own pros and cons:
	Option 1: You can create slots with a capacity of 1 for the one-to-one appointments on your capacity calendar. This is not recommended unless you only offer a few per week. This method is simple but not very convenient. You would have to manually create all the empty time slots ahead of time, which can be a lot of work. It would also make the calendar look crowded, making it harder to see the group events clearly.
	Option 2: You can start by letting users choose between a one-on-one (resource) or group (capacity) calendar, then direct them to the right one. To make switching easier, add a link between the two calendars above the schedule. Just make sure users can’t book one-on-one sessions during group events. You can block those times manually or sync the group calendar with Google or Outlook to automatically block the times of the group sessions in the one-on-one calendar.
	Option 3: You can create a service-type calendar that has one (ore more) services for one-on-one meetings and one (or more) for group events. This is the most flexible solution, but it’s trickier to set up. As a first step, create a "resource" calendar, where the number of resources is the number of available spots in a group event. Next create a "service" type schedule, with two services. The one-to-one service takes up all the available resources, while the group event only takes up a single spot when booked.
	You can add more features, like offering services of different lengths. You can also limit group event creation to admins or superusers by hiding that option from regular users. To manage availability, create a shared resource (like “guide”) and link it to both the group and one-on-one services to avoid double bookings. By setting the service to "hidden" you can make it only bookable by a superuser or the administrator. You can then add a service that allows user to join a group event already created by someone else, combining group and individual appointments.

Question 20

How can I prevent everyone from seeing all user details?

Accepted Answer

You can specify exactly what other users can see. To prevent users from seeing each other’s details, go to the configuration page "Access", and under the heading "Can a user see details of bookings created by someone else?" select the option: "The schedule shows when a resource is booked, but without any further details". Do note that when you are logged in as administrator, you will always be able to see everyone’s details. To confirm that this works correctly, we advise that you log out and go back to your schedule as if you are a regular user (or access the schedule in a different browser).

Question 21

How to measure attendance?

Accepted Answer

There is no standard feature for this in SuperSaaS. However, one way to keep track of whether people attended a class, would be to add a supervisor field that you can either display or hide for users, and then update after the class has taken place. You can do this using the steps provided via: https://www.supersaas.com/info/doc/process/booking_details or you can watch a quick video (https://www.youtube.com/watch?v=uv-sWspVldM) to find out how to set this up.

Question 22

How to split opening hours twice?

Accepted Answer

SuperSaaS allows you to define only one split in the Opening Hours setting, but there are several other ways to define when the calendar is available. Most importantly, you can set "Start time constraints" on the configuration page, "Resources" tab. Instead of defining when the schedule is unavailable, it defines when it is available, for example: 8:00, 10:00, 12:00, etc. If that method is not suitable you could also consider creating the pattern of availability in a Google or Outlook Calendar and sync that to SuperSaaS. You can find out more tips on managing your availability with SuperSaaS in our helpful blog post here: https://blog.supersaas.com/9_quick_tips_to_manage_your_availability_in_supersaas

Question 23

How to view pending appointments on my schedule?

Accepted Answer

You can view all the pending and approved appointment bookings on your schedule via Supervise and then the Overview section of your schedule. The bookings with a mark of P in the list view are the pending bookings on your schedule. You can click the link "Show Pending" to only show the Pending reservations.

Question 24

How do I block out time?

Accepted Answer

There are multiple options to block out times:
	1. You can fill up the time with a booking yourself. As an administrator you are not bound to limits so you can make a booking that would be, for instance, several days long.
	2. You can go to the "Supervise" page, "Special Days" tab to specify an unavailable time.
	3. You can sync with a Google calendar and specify your availability in there.
	4. You can adjust the opening hours.
	Only the first option is seen as an ‘upcoming appointment’, the others do not count towards your total. You can read the following blog post to get some helpful tips on how to manage your availability with SuperSaaS: https://blog.supersaas.com/9_quick_tips_to_manage_your_availability_in_supersaas

Question 25

How can I send a notification for a deleted booking or for a cancelled class?

Accepted Answer

If you simply want to send a cancellation message to a single user you can "act as" another user and then delete the booking, that will reveal an option to send the cancellation message when you are deleting it. If you want to send a notification for the canceled class, another option is emailing all the students signed up for a particular slot or class by going into to Supervise Tab for the schedule and under the Overview tab, clicking the magnifying glass icon and selecting "Email all in this class" at the bottom. You can then send them notification through your own email program that the class has been/will be canceled. We deliberately did not implement mass email functionality in SuperSaaS as it would be too easy to abuse by spammers. You can find more tips on customizing your email notifications here: https://blog.supersaas.com/personalizing_your_emails_with_3_useful_hacks

Question 26

How can I edit the text in emails?

Accepted Answer

You can customize and personalize all email notifications and reminders via Configure and then Layout. In addition to standard text, you can also use automatic text, which allows you to insert certain data using a “code”. For more information about this and the available codes, please visit: https://www.supersaas.com/info/doc/layout/appointment_notifications

Question 27

How to add custom JavaScript code?

Accepted Answer

There is no official setting for this, but if you’re familiar with JavaScript or CSS you can change the page yourself. To do so you can go to the configuration page, "Layout" tab, and click the small "< >" button in the box "Message to show in the white space above the schedule". Then click update and save the page. You can find more information about adding JavaScript to your schedule here: https://www.supersaas.com/info/doc/layout/inserting_script#insert_script and here https://blog.supersaas.com/how_to_maximize_schedule_power_with_javacript_plugins

Official information about SuperSaaS

Basic Information

About the company SuperSaaS

Product information

Developer resources

Socials

Core Features

Pricing Structure

Free Tier

Paid Packages

Comparison with alternatives & Positioning

Typical Use Cases

Frequently Asked Questions