SuperSaaS Terms of Use

Welcome to SuperSaaS! We’re a dedicated team, fully committed to providing you with an online scheduling system that meets your needs. Because we value our relationship with you, it’s important to us that the expectations and conditions pertaining to the use of SuperSaaS are clear from the get-go. The following applies to every SuperSaaS customer.

Updated: June 2024

  1. Scope and Definitions
    1. These Terms apply to your use of all SuperSaaS services accessed via and any associated domains and custom domains utilized by our customers.
    2. By accessing or using our services, you signify your agreement to be bound by these Terms. If you disagree with any part of the terms, do not use our services.
    3. This agreement exists between you (referred to as “you” or “your”) and SuperSaaS (referred to as “we”, “us”, or “our”). It governs your use of any services offered by SuperSaaS while these terms are in effect. Our services, including the SuperSaaS API, are collectively referred to as “the service”. The term “end users” refers to customers of our customers.
    4. We do not provide warranties for the services, and this contract limits our liability. Please read these sections carefully.
  2. About Us
    1. SuperSaaS B.V. provides the services, registered under company number 54329779 with the Chamber of Commerce. Our VAT number is NL851261474B01.

      Our registered office is located at:

      SuperSaaS B.V.
      Strawinskylaan 6
      1077 XZ Amsterdam
    2. For legal issues, service complaints, or other inquiries, you can contact us directly via our contact form or by emailing us at .
  3. Notifications
    1. We may use the email address you provided upon registration to send notifications concerning the service.
    2. If your end users contact us with questions about your service, we will refer them to you, and may disclose your email address to them.
    3. You are responsible for keeping your registration information accurate and for the security of your username and password.
  4. Access to Our Services
    1. Access to our services is granted on a temporary basis. We may change, withdraw, or discontinue any part of our services without notice. We are not liable if the services are unavailable at any time or for any period.
    2. We provide support exclusively via email. SuperSaaS is a self-service system, and customers must set up their systems using our documentation. If you require assistance with technical issues or have questions about specific settings, you may contact our customer service. We are not liable for actions taken based on advice received from our support team.
  5. Data Protection and Privacy
    1. By using our service, you consent to the processing of your information as described in our Privacy Policy.
    2. In providing our service, we act as a data processor; you remain the data controller for any personal data you process through our service. You are responsible for ensuring that the data you collect is handled in compliance with applicable laws and regulations, including obtaining necessary consents.
    3. We utilize cookies and similar tracking technologies as outlined in our Privacy Policy.
  6. Using the Service
    1. The service may only be used in accordance with these Terms and in compliance with applicable laws and regulations.
    2. All intellectual property in materials published by SuperSaaS is owned by us. These rights are reserved.
    3. You are responsible for the accuracy of information you publish via the service.
  7. Limitations on Use
    1. The service must not be used in any way that could damage, disable, overburden, or impair it, or interfere with any other party’s use and enjoyment of the service.
    2. You must not send unsolicited commercial communications (‘spam’) through the service.
    3. You must not transmit any worms or viruses or any code of a destructive nature.
    4. You may not use the service for unauthorized purposes, including but not limited to automated data collection, without express permission from us.
    5. The service may not be used for activities that are against the law in your jurisdiction.
    6. SuperSaaS reserves the right to terminate access for users who violate these restrictions.
  8. Third-Party Services and Integrations
    1. You may enable or use third-party services or integrations with the SuperSaaS service. While we may provide the ability to use such services, we are not responsible for the performance of third-party services or their compliance with applicable laws and regulations.
  9. Free Version
    1. The free version is available for non-commercial trial use only. Commercial users are encouraged to upgrade to a paid subscription.
    2. We reserve the right to limit or terminate services for any free account used for commercial purposes.
    3. We reserve the right to lower usage limits and remove features included in a free account.
    4. We reserve the right to remove the general availability of free accounts.
    5. Following a trial period, accounts not upgraded will automatically revert to the free version.
  10. Subscription and Payment
    1. We offer different subscription plans and pricing tiers, which are detailed on our website.
    2. Payments for subscriptions must be made through the specified methods only.
    3. Subscriptions automatically renew unless cancelled by you.
    4. Subscriptions may be canceled at any time before the next billing cycle to avoid future charges. Cancellations must be made before the renewal date. Failure to cancel may result in the continuation of service and billing.
    5. Our refund policy allows for a full refund within two months of payment if you are unsatisfied with the service.
  11. Liability
    1. Our liability for damages is limited to the amount you paid us for the service, up to a maximum of six months’ fees. We do not cover indirect, incidental, special, consequential, or exemplary damages.
    2. You are responsible for maintaining adequate security and protection of data. We are not liable for any breach that results from inadequate security on your part.
    3. We are not liable for the legality or accuracy of content uploaded by users of the service. If you publish other people’s work without their permission, you may be liable for copyright infringement.
    4. SuperSaaS is not responsible for any legal consequences arising from the use of the service by customers or end users. Upon notification, any content that violates copyright, constitutes defamation, or is otherwise legally improper will be removed.
    5. The service may include or offer links to other websites or resources. SuperSaaS has no control over such external sites and is not responsible for their availability. We do not endorse, nor are we liable for, any content, advertising, products, or other materials on or available from such sites or resources. SuperSaaS shall not be responsible, directly or indirectly, for any damage or loss caused by or in connection with use of or reliance on any content, goods, or services available on or through any such external sites or resources.
  12. Legal Compliance
    1. SuperSaaS may be required to respond to requests from law enforcement agencies or other government authorities. We will comply with all such requests in accordance with applicable law.
    2. When legally obligated, we may disclose your personal information or other data to law enforcement or government authorities. This may include situations involving investigations into illegal activities, national security matters, or other law enforcement purposes.
    3. We will evaluate each request for user data carefully, ensuring it complies with the law. Where permitted, we will notify you of such requests unless prohibited by law or court order.
  13. Operational Changes and Service Availability
    1. We reserve the right to modify, suspend, or discontinue the service at any time without notice. This may include access to support services, features, or functionalities. We are not liable for any modification, suspension, or discontinuation of the service or any loss of data.
    2. Neither party shall be liable for any failure to perform its obligations where such failure results from any cause beyond our reasonable control, including, but not limited to, mechanical, electronic, or communications failure or degradation.
  14. Termination and Suspension
    1. We may suspend or terminate your account if you violate our Terms or at our discretion for any operational or legal reasons. In such cases, we will notify you with the reason for termination or suspension.
    2. You may terminate your use of the service at any time via your account settings or by contacting us directly.
  15. Dispute Resolution
    1. In the event of a dispute, we encourage you to contact us first to seek a resolution. If the issue cannot be resolved, we may agree to alternative dispute resolution procedures, such as mediation or arbitration, prior to seeking resolution through the courts.
    2. In case of discrepancies between translations of these terms, the English version shall prevail.
  16. Changes to Terms
    1. We reserve the right to modify these Terms at any time. Changes will become effective immediately upon posting on our site unless otherwise noted.
    2. If you disagree with the revised terms, you have the right to discontinue using our services. Continued use after the changes take effect indicates your agreement to be bound by the revised terms.
  17. Applicable Law and Jurisdiction
    1. This agreement is governed by the laws of the Netherlands.
    2. Disputes arising under these Terms will be subject to the exclusive jurisdiction of the courts of Amsterdam, unless otherwise required by law.