Status Messages

This page lists all possible status codes that bookings can have. It can be useful to filter messages on their status, for example when using webhooks. The status message appears in email messages and if you hover the mouse over the status symbol, translated to the current locale.

Value	Symbol	Status Message	Explanation
2	P	Pending approval	The booking is awaiting approval from the administrator
4	P	Payment authorization pending	The booking’s credit card or manual payment is awaiting approval from the administrator
6	…	Payment in progress…	The booking is in the checkout process. Unless it is approved or cancelled within 15 minutes the system will automatically conclude that the user never completed the transaction and move it to the trash. (It will be recovered from the trash if it does come in after 15 minutes)
10	L	Pay later	The user selected the “Pay Later” option (if available)
11	?	Unknown status code received	An unrecognized response was received from the payment gateway (should not happen)
21	PP	Payment pending at payment provider	This code can be present on some forms of automatic payment, such as PayPal’s eCheck, that can take several days to approve
31	+?	Payment received but fraud check failed	All payment messages are verified with the payment provider to confirm that the message has not been tampered with. This code indicates that the check failed
35	+P	Payment received but reverted by administrator	Automatic payment came in through the payment provider, but the administrator clicked “Revert”
40	T	Cancelled due to time out	The booking was abandoned during the checkout process, for example because the user closed the browser window. It will be in the trash
42	C	User cancelled	The user deleted the booking, it will be in the trash
44	C	Administrator cancelled	The administrator deleted the booking, it will be in the trash
46	C	Payment was cancelled	The user cancelled the booking during the checkout process, it will be in the trash
50	–	Rejected by administrator	Similar to “Administrator cancelled”, but used when approval was required instead of payment
52	–	Payment failed	Payment for a booking that was previously in the “Pending at payment provider” state has been denied
56	R	Payment was refunded	The administrator refunded the payment connected to this booking at his payment provider. The system moves the booking to the trash, even on partial refunds
90	+C	User was approved but cancelled	Administrator approved the booking, but the user deleted it. It will be in the trash
91	+C	User paid but cancelled	The payment provider approved the payment, but the user deleted it. It will be in the trash
94	−R	Administrator reversed approval	The administrator deleted an approved booking
95	−R	Administrator reversed payment	The administrator deleted a booking even though payment came in through the payment provider previously
100	+	Approved	The administrator, or a superuser, approved this booking
102	+	Payment received by administrator	The administrator approved the manual or credit card payment for this booking
104	±©	Approved (unlimited credit)	On a booking with credit, the bookings of a user with unlimited credit will get this status code. The administrator always has unlimited credit
106	+©	Paid with credit	If a user has enough credit for a booking, the booking will be approved with this status. Bookings paid partially with credit and partially through a payment provider get code 121 +
108	©	Paid with coupon	The user paid with a coupon that covered the full amount
115	(+)	Payment received, verification did not complete	Payment message received correctly from the payment provider but we were unable to verify the message (e.g. congestion at PayPal’s server)
117	(+)	Payment received, amount mismatch	Payment received, but some fields appear to mismatch with those in the booking
121	+	Payment received	Payment from payment provider successfully received
124	I	Invoice will be sent later	An invoice will be generated at the specified time after (or before) the appointment
126	+I	Invoice sent	An invoice has been generated and sent to the user

Bookings only get a status if payment or approval settings are enabled for a schedule, so it’s possible for a schedule to have both bookings with and without a status code if the setting was recently changed.