Print page

Webhooks: Connecting SuperSaaS to other websites

Webhooks are user-defined callbacks that inform other applications or websites about events happening on your SuperSaaS account in near real-time.

A few examples of how you can use a webhook:

Webhooks logos
  • When a new user signs up on your SuperSaaS account subscribe him to a MailChimp mailing list
  • When a new user signs up send a PDF with your terms and conditions to his email address
  • When a new appointment is made generate an invoice in QuickBooks or Freshbooks
  • When a new appointment is made for a specific class, mark the Google Calendar of the teacher of that class
  • When an appointment is about to start send a notification to Slack or push a notification to your phone
  • When a user gets moved from a waiting list to a confirmed place send him an SMS message
  • When an email is sent divert it to send email via another mail server

Automatically configure webhooks using or

You can use either or to interactively create links between hundreds of well-known websites and SuperSaaS, without the need for programming. Both Zapier and Integromat offer a trial version and a free tier for small users.

It should be relatively straightforward to create webhooks from the pre-made examples, but you can find detailed information below if you want more fine-grained control by filtering only certain events.

New client to MailChimpNew user to MailChimp mailing list
New appointment to Google CalendarNew appointment to Google Calendar
New appointment to QuickBooksNew booking creates QuickBooks Invoice
New appointment to MailNew appointment to email filter

Supported Triggers

There are several different events that you can monitor. Some events can be monitored either for a “new” event, or a “changed” event. The “changed” event includes every change, so it also fires on “new” and “delete”. So if you configure both a “New user” and a “Changed user” then both hooks will fire when a new user signs up. Note that if you’ve configured your schedule to not require signup then you would never see a “New user” trigger, only a “New appointment” trigger.

TriggerCaused by…
New userFires when a user registers for your account
Changed userFires when the user updates his registration information, or the administrator does it for him.
New appointmentFires when a user, or the admin, makes an appointment on the specified schedule.
Changed appointmentFires on all possible changes to an appointment, including “New”, “Delete”, “Placement from waiting list”, “Payment received”, etc. (See the full list below)
New stand-alone formFires when a stand-alone form is filled out. Note that it does not trigger when a form is attached to an appointment, instead that would trigger the appointment webhook.
Updated stand-alone formFires upon any change to a stand-alone form (integrated forms would trigger a “Changed appointment” or “Changed user”)
Send mailFires on all emails sent from your account, including “Lost password” mails etc. Useful to send mail through your own server. Email will no longer be sent by us if this webhook is active.
Follow up
Fires on Reminders or Follow ups. The reminder or follow up will no longer be sent by us if its webhook is active.

Filtering events

When you connect two services using Zapier or Integromat it allows you to filter the events. Some examples of how you can use filters:

  • Only send an SMS notification when someone is placed from a waiting list, not for every appointment change
  • Only notify a teacher of a new booking if the class is taught by that teacher, ignore other bookings on the same schedule
  • Only send a notification to management if the booking has a value of more than $100

When you create a new webhook, Zapier/Integromat will request an example object from SuperSaaS. The example object lists the available fields and some example content. The fields that the webhook sends are dependent on which fields are enabled in your account and whether a custom form is attached. There are “event” and “role” fields included with most triggers which can be used to filter the events. For example, you could filter only triggers that contain the value “delete” in the field “event”.

TriggerPossible values of the “event” field
New usernew
Changed usernew, change, delete
New appointmentcreate
Changed appointmentcreate, edit, place, pending, destroy, restore, approve, revert
New formnew
Changed formnew, change, delete, restore
Reminder / Follow upreminder, follow_up

“Role” fieldWho triggered the event…
0AnonymousNot logged in
1Logged in with a shared password
2Validated using an IP range check
3Regular user
5Administrator or Reseller
7System or Payment gateway

When creating or changing an appointment that includes payment, the field “status” and “status message” allow you to further narrow down to specific events using the list of all possible status codes. For example, you could set a filter to only act on messages for appointments that have been refunded.

Manually configuring webhooks (advanced)

Please note that this feature is only available to subscribers. You can try it out for a week by clicking the button “Start free trial” on the webhooks screen.

Creating a webhook without the use of Zapier or Integromat requires some web development skills. The remainder of this page contains information for programmers looking to add a webhook to send information to their own application, or who want to program their own interface between SuperSaaS and another site.

You can manually create and update webhooks on the Webhooks screen inside your account. A webhook sends data, so it requires that a web service is available on the other side to receive the data. Typically the other side is a script or application that you create, but it can also be third party website that the webhook connects to.

Customizing the message that a webhook sends

By default a webhook sends across all relevant fields encoded as JSON. Note that if an object has an attached custom form then that form is also included. You can change this to send no data at all, or to send data you define yourself. For example, you may want to include some kind of API key or authentication in the message.

After you create a new webhook you will automatically arrive on a screen where you can edit the contents of the “payload”, the message the webhook sends. If you click “Custom” you will see a JSON editor that allows you to add and remove specific fields. The bottom of that screen lists all available “magic words” that are replaced when the message is generated. The magic words change depending on the fields that are enabled for that object.

Testing a webhook

A good website to help you to debug a webhook is RequestBin. The service supplies you with a link that you can use as the target URL so you can monitor exactly what data is being sent across.

You can also find a “Test” link on the edit screen of the webhook that enables you to fire off a hook manually and modify the outgoing message. This allows you to modify an outgoing call to mimic, for example, a failed payment without actually having to generate such an event on your schedule.

The test message should fire on average about 5 seconds after it has been created. If the receiving side responds with a status code that is not “OK” (status code outside the range 200 to 300) the message will be attempted again at increasing intervals. After 10 failures the message will be deleted and if a hook has more than 5 failed messages it will become inactive until manually reactivated on the webhook screen. If the receiving end replies with a “410 Gone” status code the webhook will be removed right away.