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Multiple time zone support

If your audience is spread across different time zones, you can configure the system to show times in the users’ own time zone. The system can display the calendar in another time zone, or it can display appointment times in two zones at the same time, or both.

Configuring time zone support

To configure time zone support, you need to ensure your account’s base time zone is set correctly on the Layout Settings screen. By default the time zone is set based on your country, but this may need adjustment for countries with multiple time zones. The administrator, and users who are not logged in, will see times in this zone. Note that the base time zone influences the information sent to, and imported from, connected calendar programs such as Outlook or Google Calendar. Appointment times passed through webhooks to other web services are also affected.

Regional Settings
Be careful with changing the account’s base time zone. When you change the account’s base time zone, the system will keep all appointments on the same local time. So an appointment at noon locally will still be at noon, but from the perspective of a user in another time zone the time will have shifted. By contrast, if a user or superuser changes his time zone, appointments will display in the new zone but will still be at the same time in the base time zone.

When you check the option Allow users to show the time in their own time zone, a set of options appears. These allow you to specify whether the entire calendar should be displayed in the user’s time zone and/or whether appointment times should be displayed in both zones or a single one.

Once a time zone option is configured each user will see an additional time zone setting upon signing up. Existing users can change their time zone with the Your Settings link in the top right corner of the page. You can view and change your users’ time zone setting on the User Management screen.

User options

Using a schedule in a different time zone

As an example, let’s assume you switched to dual time display and your account is configured in US Eastern Time. When a user from Japan, who has his time zone set to Japanese Standard Time, visits your schedule, he would see both times displayed in the popup when he clicks your schedule. If the time spans across a date, then the date will be added to the time as well. Furthermore, if an appointment spans multiple time zones this will be handled correctly too, with the time zone names noted next to each time. This can happen, for example, if a multi-day appointment starts when Daylight Saving Time (DST) is in effect and ends a few days later when it’s not. When calculating the time zone difference, the system will automatically take into account differences caused by DST periods in your location and that of the user. The dual time will also display in any email notifications and reminders.

If you would like to see what your user sees, you can click the blue arrow next to his name on the User Management screen to “act as” the user.

You can put the autotext words $now and $zone in the white space above the schedule to show the current time and time zone of the schedule currently being displayed.
Popup with time zone displaying
Popup with time zone and date displaying

iCal time zone support

You can add a so-called “iCal attachment” to email confirmations by placing the autotext word $ical in the email text. The email text can be changed via Configure > Layout. The iCal attachment contains all the information necessary for the calendar program on the user’s computer or phone to display the appointment at the correct time in his own zone. A calendar program such as Outlook will typically display times in the time zone set on the computer, the time zone set by the user in SuperSaaS is not used.

You can also subscribe to the iCalendar feed of a schedule with a calendar program, such as Outlook or Apple’s Calendar, as described in Syncing with other calendar programs. That will display appointment times in the calendar program on your computer in the time zone configured on your computer.

External Calendar programs and time zone support

If you are import free/busy information from Google or Outlook Calendar to display on your schedule then the system will automatically translate between the time zone configured in Google Calendar and the time zone used in SuperSaaS. This is also happens if you publish appointments to Google Calendar. For this reason, you may want to ensure that the time zone is set correctly in your Google Calendar or Outlook account.